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Client Reviews
Serving clients, building trust and cultivating a culture of integrity are priorities of Resident Group.
We deliver an unfathomable client experience and believe that the clients' most successful outcome is tied to how well a team works together.
Here's what our clients have to say:

Anonymous
I am an out of state buyer who just bought a amazing home in LA !! I had the greatest fortune to have Walter Franco represent me and my family in this home buying process. He was able to narow down very quickly the properties that would suit us, making us use our limited time on home search most productively. He helped guide us during the price negotiations, arrange thorough inspections, and in every aspect of the contract to closing process on the property. Throughout this process, he was extremely professional, honest, attentive, and was available 24/7. He connected us with excellent lenders, insurance agents and even contractors and designers to manage the property after the acquisition. He provided a complete concierge service , going far beyond his real estate agent responsibilities. He is helping us settle in our new house, even days after the closing!! I also want to give thumbs up to his Grauman Team whom I found very resourceful and who provided a first class service. Thanks Walter!!
Lauren Lebeouf
Words can't describe how positive my home buying experience was with Cody. This was a huge step for me as a first-time home buyer, who was going at it alone. I really had no clue what I was doing. I was worried that a real estate agent wouldn't want to work with me, as I didn't really know what I was getting into and knew I would have a million questions throughout the process.
Not with Cody. He never made me feel less than. I always felt like I was his #1 client, and I know he has many. He was there for me - whether it was via email, text, phone call - answering my numerous questions and guiding me through the entire process. He is extremely knowledgable! I cannot stress this enough. Not only does he know about the market and houses, but about contractors, inspections, codes and laws, mortgage rates and the difference between certain lenders, the perks and downfalls in specific areas, vendors that are really great (i.e. home security, flooring, termite inspections, etc) - literally he knows everything.
As you look for a real estate agent, please remember that it is an emotional, stressful, and taxing process. You need someone who treats you with respect, is patient, and knows absolutely everything that comes into play when buying a house. Cody is the man for the job. I should also mention, that not only is he extremely responsive, but he has a wonderful sense of humor and is a true joy to be around. The dozens and dozens of showings we went to together were actually fun and enjoyable because of his positive attitude and friendliness. I felt like I had a partner through the whole process, and one that was an expert. Cody never felt like some typical real estate agent who just wanted to sell a house and make money.
I looked at every property on MLS that came through that fit my price range. And the one property that I disregarded because of what ended up being a stupid reason was the property that became my little dream home. It was Cody who encouraged me on a day of showings to take a look at it, as he knew it was a gem and knew exactly what I was looking for. He was right. Cody, thank you for (politely) pushing me out of my comfort zone. Because of you, I am living in my first home that is absolutely spectacular!
Amanda
We were introduced to Cody by a longtime friend who works with him. It's been a crazy time to buy and Cody was amazing on every level. He was available 24/7 on text/email/ phone and we really saw how hard he worked. We never felt alone in the home buying process. There were a ton of moving parts and he managed everything better than we could have hoped for. In the process, we met several other seller brokers that seemed outright lazy compared to the team at The Agency that was working so hard for us. They are smart, fast, compassionate, and solutions-driven.
In addition, Cody put up with layers of my personal stress and emotions about buying a home --he went above and beyond and is a lovely human being that I am glad we know.
We highly suggest working with Cody, Jon, and this team -- you won't be let down during any part of a grueling process!
Amanda Garcia
As first time home buyers, we knew absolutely nothing about the buying process. Walter made every step of the way easy and cohesive to follow. Whenever we had any questions he was always a text message away and gave speedy replies. He is very knowledgeable and good at his job and we hope to get in contact again when buying our next home in six years :). Thank you so much Walter, for all of your help!!!
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