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Client Reviews
Serving clients, building trust and cultivating a culture of integrity are priorities of Resident Group.
We deliver an unfathomable client experience and believe that the clients' most successful outcome is tied to how well a team works together.
Here's what our clients have to say:

Taylor Tang
I rarely write reviews and when I do, it’s normally caused by an experience either negative or positive that really affected me. This one, I’m happy to report is purely positive. To start, I’d like to qualify myself by saying, I don’t give accolades to just anyone. They truly have to go above and beyond, and I can say with complete honesty, Shannon did as such. If you hate long reads, then here’s the bottom line – Shannon is the best. She has amazing relationships around town and even more importantly, takes the time to 1. make sure that her clients don’t overbid or make bad investment decisions, 2. spends hours on the phone answering any and all questions, 3. researches like no other-- she made sure our home came in at appraisal, that we weren’t getting taken advantage of in regards to price, counter and HOA, and finally, she was just a great person to talk to – it’s a big decision! If you’d like a more detailed read, continue below.
My fiancé and I started this first-time house hunting journey right before the pandemic and we had no idea how crazy it would get. Prior to enlisting Shannon's help and services, I hadn't met the right match in terms of help. With previous realtors, it was always me asking to see places, flagging new real estate and don’t get me wrong, now having gone through the process, I totally see that the true worth of having an agent is 1. knowing the vernacular and 2. the negotiation tactics / ability to calm and educate home buyers. That said, in the beginning, it’s also important to have a realtor who is taking the right aggressive steps to be competitive when a home goes on the market and sometimes, that’s knowing well before it does. Shannon was that person for us.
She was AMAZING. I was kind of over realtors, thinking that they really didn’t add value, given the public access to listings, so when I saw a place I liked, I just clicked the link and I was paired me with a random agent (it was Shannon!). I had no intention of really continuing the relationship but after I saw the house and found out that we were just a tad too late, she went above and beyond, mailing, emailing and researching the other residents of the small townhome community to get possible answers for us on if others would be selling, and guess what, we found someone (it ended up not working but you get the point). She worked tirelessly to make sure that we approached every possible angle to keep up with this insane market. Given our price range, the area we wanted, and an attached garage (IN LA, UNDER A CERTAIN PRICE, SOUTH OF A CERTAIN BOULEVARD – My LA people, you get me), I felt hopeless. Then bam, the place of our dreams popped up and Shannon FOUGHT for us and this, ladies and gentlemen, is where you need an EXCELLENT realtor. We feared that 1. we wouldn’t be able to compete and 2. if we did, wouldn’t meet the appraisal (because come on, Covid, LA pricing, crazy people who just have 800k+ plus in cash, or rich parents). What I loved about Shannon was that she never pressured us and made sure that we didn’t overbid, she checked the comps, was avail 24/7, and worked her butt off to make sure that all the research was done which was incredibly important in our case. We were becoming hopeless, but her tenacity paid off and we are now new homeowners of a beautiful townhome.
I’d say that besides her being a great and experienced realtor, she’s also someone who will take the time to talk you through the monotonous contracts, the lingo, and explaining counters. I’m a film studio executive and work until late, so even when it was well after business hours, she would make herself available to explain any part of the process. She’s a great person who keeps her clients’ wellbeing in mind over anything else and now having gone through process, I know that you HAVE to trust the person handling your business.
Thank you, Shannon, for all your guidance, your help and of course, your expertise! Without you, we either wouldn’t have our dream place, or we would be having massive anxiety over buyer’s remorse. I’m happy to say, we absolutely DO NOT, thanks to you!
Robyn Wilkov
Loved working with Feroz and couldn't be more grateful for his expertise, particularly as a first time buyer. He was able to help with complex negotiations and was endlessly patient as we worked together to close the deal on my first home, which is truly perfect. Would highly recommend.
Anonymous
Shannon has been great throughout the entire home-buying process and beyond! She’s knowledgeable, attentive and always ready to help. We know we can always rely on her attentiveness. So happy we get to work with her !
Recce Smith
Working with Cody and Team was an incredible experience! So many positive things I could speak too, but the focus I want on this review is Cody’s follow up, communication, execution and ability to negotiate.
Prior to putting my home on sale, I was still a little apprehensive, however, Cody continuously followed up with me, provided market intel, gave his honest opinion and most importantly, was patience with me while I made my decision on selling my home.
Once I decided to sell my home is where is Cody and company won me over! Prior to the decision, I had found my future home and had 45 days to close on it, however, selling my home was a contingency of me being able to close on my new home. Meaning, writhing 45 days, we needed to put my home on the market, take photos, videos, get it ready for staging and find a buyer who could close all in 30 days!
Long story short, not only did Cody achieve this monumental task but he did in record time with multiple offers on the table and eventually accepting an offer 50K above my asking price w/ a waived appraisal contingency!
Overall, the experience working with Cody was incredible. I highly recommend working with him and his team on your next home sell.
Thanks again guys!
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